RightPros.com

Design & Printing Terms & Policies

By paying for your order, you are accepting the following terms & polices.

Note: Wherever the words "I" or "me" is used, it refers to Kevin Hayes, the owner/operator of RightPros and covers any employees or sub contractors hired to work on the project. Wherever the words, "you" are found, they refer to the client that is paying for the work.

1) Proofing & Print Authorization Liability - Regardless of who writes the content or where it came from, when proofing you are responsible for: Spelling & Grammatical Accuracy, Industry Content Accuracy and whatever is Lawfully Acceptable for Your Industry. I will of course do my best to notice errors or offer advice wherever I see the opportunity to do so, but the post printing liability is yours if, what you approved, is what you receive. If I print something that is not what you authorized to print or there is reasonable physical defect, then I will pay to correct the problem if you need me to. If however you have to pay, I will give my prices to help offset the expense.

2) Color Matching – There is a 3% - 5% variance in color tones from one print job to the next, even when ordering the same template. Factory inks and toners vary from print job to print job and there is a difference between what your monitor thinks is “blue” for instance, and my monitor thinks is blue. If strict color matching is crucial, there are two steps you can request.

Pantone Matching – This is not the most sure way, but it is certainly a lot more certain than proofing from your monitor alone. This is where you and I sit down with a Pantone Color book and literally pick out your colors. Then I make sure the colors within your template are the same.

Printed Proofs – The most accurate method is to order a printed proof. The cost is between $15-$25 (normally) and this is where the factory mails a printed example of your order. This causes delays as we must wait for the proof to get back before placing the main order. However, this can be done if color matching is that important to you. Otherwise, you accept that there may be a slight difference in color tone when you receive your order.

Note: Less than 1 out of 100 customers ever order a printed proof and less than 3 out of a 100 ever complain about the color or the print job.

3) Ordering, Payment & Refunds – After you determine your order, I will send you an invoice. Payment must be received before design work or printing can be done on your order. “How do I know if I will like the work and still want to order?” That’s a risk you are going to have to take! If you like what I have done for others, the chances are pretty good you will like what I do for you too.

Important Note: Just don’t compare work I do for a 1-2 hour job to work done for a $2,000 branding client!

Refunds – Once payment for a job has been received, there’s a $25 processing fee (plus finance charges, if any) for issuing a refund on a job cancellation, IF the job was cancelled before labor has been provided. If the cancellation comes after work has been started, only printing monies can be refunded (minus the processing fee). However, there are no refunds for design rejection. I will do my best to make you happy, but you can't refund the time I spent and I can’t refund your money. This is a very common design industry policy and a good reason why customers should make sure they like the designer’s work and style before ordering work.

4) Intellectual Property Ownership Rights – If you are choosing one of my pre-designed concepts, whatever add-ons or changes I design for your order may also become work I resell in the future. This is true even if you supplied me with the ideas, unless we agreed in writing to the contrary or I charge you for the design work.

If you are paying me to custom design your order, then I will not use your designs for anything beyond displaying samples of the work in my own promotions. If however, I do not charge you for custom design work, then I retain the ownership of whatever is designed and will use as intellectual property at my own discretion (unless we agree to otherwise in writing). If you ever have any questions regarding this or any policy, please ask.

5) Delayed Project Penalties – My prices are based on the assumption that I will be able to complete your order in a reasonable amount of time and move on to the next job. Sometimes, a client can prevent that from happening and can do so by one or more of the following ways:

• Failing to submit required payment, materials or information
• Not responding to proof requests or requests for feedback
• A general disinterest in the status or progress of their project (for whatever reason)

When this happens, I can cause me to fail to complete the project by the target end date and jobs begin to pile up. This means I have to work on weekends and over-time to get your project done while meeting the demand of the new projects I have to sell to remain in business. When and if this happens, I will have to charge a delay fee.

Target End-Date Policy - which is based on the maximum projected turn-around time (in calendar days) divided by the price of the project. This rate is then charged for each business day the project is delayed beyond the maximum projected turn-around time (in calendar days) until 50% of the total project price or ($250), whichever is less, is reached. At this time, I may refuse to complete the project and any monies paid will be forfeit. Of course, I retain the right to judge mitigating circumstances and make decisions in the client’s favor at my own discretion.

Target End Date Policy - If I have been steadily providing progress but the project is unfinished because of client-caused delays, then the final payment will be due regardless of project status and delay fees may begin to be added on.

This delay fee is a pro-rate calculated by the number of days committed to the project divided by the project price. This rate is charged for each business day the project is delayed beyond the target end date until 50% of the total project price or $250 is reached (whichever is less).

If the maximum penalty is reached, I will ask for all monies to be paid (including penalties) and I will give a time deadline based on the percentage of the project left undone times the total days originally committed to the project. If this time is passed and I am still unable to complete the project, the project agreement will be considered breached and all monies paid will be forfeit.

Of course, I retain the right to judge mitigating circumstances and make decisions in the client’s favor at my own discretion.

Default Turn-Around Times - For the purposes of this policy, unless stated otherwise, that commitment period is 2-3 business days for single print templates, 1-2 weeks for custom design jobs under $1,000 or 4-6 weeks for identity branding projects or design jobs over $1,000.

6) Email “Ball in Court” Communication Policy – During business hours, I am committed exclusively to Blackstone Realty and therefore work on projects after-hours and over the weekends. Due to my unusual design hours, I cannot always contact clients on the phone to ask for what I need or to alert them about incoming email proofs. In other words, I rely a lot on email as my predominate form of communication. If you have trouble with checking email regularly while we are in a project together, please let me know. Otherwise, the following policy must apply to you:

Unless I forget, I will send certified emails so I can know that you received the email (as emails don’t always successfully transmit). If I don’t receive a response, I will try to phone you during business hours to inform you directly (or by voicemail) that I sent an email. If you didn’t receive this email, since there may be a problem between our email technologies, you need to let me know by calling my direct number (909.319.3320).

7) Rules for Stock Images in Your Artwork – I often use stock images purchased off websites like "IStockphoto.com" in order to illustrate and/or add decor to a design. You are not free to use these photos for any purpose outside of the original document they were designed for and only for your own use. You need an extended license to be able to use stock photos in products intended for resale. Therefore, before you make cups, t-shirts or any other product, if it has photos or images that didn't come from you, please check with us first.

8) Website Design Policy – I design websites, but I have the websites programmed by Sam Lawrence of TechnologySquared.com. I charge for programming fees upfront with every website job, however, once the design has been approved for programming, future changes that result in additional fees will be passed on to the client (you). Furthermore, I only recommend Technology Squared for hosting, I receive no consideration other than the satisfaction that comes from referring. However, you are free to have your website hosted wherever you prefer. I just like having someone that knows what they're doing actually answer the phone when I call and for my clients that agree... they host with Tech Squared.