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Design & Printing Terms & Policies

By paying for your order, you are accepting the following terms & polices.

If however, the defects are physical to the product or the client receives a product that is different from what they proofed, then RightPros will have the job reprinted at no cost to the customer. 
 

COLOR MATCHING POLICY

There is a 3% - 5% variance in color tones from one print job to the next, even when ordering the same template.  Factory inks and toners vary from print job to print job and there is a difference between what your monitor thinks is “blue” for instance, and what our monitor thinks is blue.  If strict color matching is crucial, there are two steps you can request.   

Pantone Matching – This is not the most sure way, but it is certainly a lot more certain than proofing from your monitor alone.  We will sit-down and match the colors you want with the actual numbers in the Pantone book.

Printed Proofs – The most accurate method is to order a printed proof.  The cost varies from template to template and time delays are to be expected waiting for priority mail.  However, if color perfection is that critical, let us know so we can look into getting you printed proofs.

Note:  Less than 1 out of 100 customers ever order a printed proof and less than 3 out of a 100 ever complain about the color or the print job. 

ORDERING & PAYMENT

Clients interested in placing an order can call or email us to get pricing or help in determining their needs.  Once we help you determine your order, we will send you an invoice.  Payment must be received prior to working on your designs and/or printing your order.  We accept cash, check (payable to RightPros)Visa or MasterCard payments.

FREE DESIGN POLICY 

We will attempt to do our best to follow the instructions provided to us, or when instructions are limited or unavailable, to come up with a simple design that will adequately serve your purposes.  However, our free design services are not meant to replace or contend with the results we are able to deliver through our paid design services. 

The reason for this simply comes down to “time and effort.”  With our free design services, we are only able to spend a limited amount of time on the initial submission and there’s only an additional free submission attempt.  In contrast, our paid design approach offers more time and creativity towards the initial submission as well as allows for more trial and effort towards the development process.  Choosing the right service just depends on what you are looking for.

• Simple design approach
• Initial design submission, unlimited change requests in a single reply and final submission
• Additional submissions cost $15 each
• Intellectual property remains with RightPros except for designs submitted to us by the client
    

PAID DESIGN POLICY

As with our free design policy, we will attempt to do our best to follow the instructions provided to us in order to come up with a design that will more than adequately serve your purposes.  When instructions are limited or unavailable, we will do our best to add creativity in our design approach, while remaining within the goals of the project. However, we can spend more time on additional submissions to get the design looking

• Creative design approach
• Multiple submissions (see Design Submission Attempts Policy below)
• Additional submissions cost 25% of template design price
• Intellectual property on designs (final approved designs only) are released to the client, RightPros
   retains rights to advertise as samples only. 

DESIGN SUBMISSION ATTEMPTS – Our "Trial & Error" Commitment

Our paid design prices are based on providing you the following design effort towards arriving at the approved final design.  This applies to any paid design (logo, business card, website, etc.).  The following doesn’t apply to hourly paying clients.

Initial Design Submission: After the initial design direction interview and all information has been gathered about yourself, your company, your goals, your specifications, etc., we will design the first submission.  You may request an unlimited amount of changes within a single proof response.  For example, you can list 100 items you want changed, but you cannot send us 100 separate email requests.  Whatever you miss you can get on the following submission.

2^nd Submission:  After listening to your feedback from the first submission (and applying whatever changes), we will send you another submission.  Again, you may make an unlimited amount of change requests within a single proof response.

3^rd Submission: After listening to your feedback from the second submission (and applying whatever changes), we will send you another submission.  Again, you may make an unlimited amount of change requests within a single proof response.

Final Submission:  Once we send you the final submission, if any additional submissions are required they will cost 50% of the initial project price (prorated per template if within a package).  If the changes are minor and/or do not require what amounts to an entirely different design, we may forgo any additional charges.

Note: Since we started in 2005, we have yet to charge a client for extended submissions.

INTELLECTUAL PROPERTY POLICY

Custom Templates - RightPros licenses clients to use designs only within the template they were created for.  For example, a client cannot take a design or concept created for a business card and use it to become their company branding or go to another company to make a matching car magnet... they can only print business cards.  This policy does not include templates we designed using the clients existing branding or when we are following the creative instructions of our client (verses creating the ideas ourselves)

Logos & Branding - RightPros releases full intellectual property rights (except for our own right to show examples of our work for our own promotional purposes) to the clients that hire us to develop their logos and/or branding.  This includes any or all matching collateral that we design for them as well.  However, this policy only extends to final designs and not rejected concepts.  RightPros retains full intellectual property rights on anything we designed and was passed on by the client.

Stock Photos & Images - RightPros occasionally uses stock photos and images in the designs we create for our clients, but never products intended for resale.  We purchase a limited license for photos from a 3rd party (usually BigStockPhoto.com) and such photos cannot be used in products intended for resale without purchasing an extended license.  So, before you take our designs and go making t-shirts and mugs to be sold at the swap meet, please check with us first.

REFUND POLICY

We cannot give refunds on the time we spend creating artwork for proofs.  Those that have worked with us before do not voice an issue with this policy.  However, if you are concerned about paying before seeing the finished design, we can only ask you to consider our style of design and determine if we are up to par with your expectations.  If not, consider our satisfaction guarantee.

SATISFACTION GUARANTEE

If we do not completely satisfy you with our prompt and personal service throughout the design process and/or the quality of the finished result, we will credit you the amount you paid for your design on your next print order.  Even if you go to another designer for the template we are printing!

DELAYED PROJECT PENALTY POLICY

Our prices are based on the understanding that we will be allowed to complete the order in a reasonable amount of time.  When clients prevent us from being able to complete the project in a timely manner, we incur costs and difficulties that are not part of our commitment.  Delayed projects force us to work on past projects within schedules committed to new projects.  This results in over-time and diminishes our overall ability to deliver quality. 

Clients can cause delays by one or more of the following ways: 

• Failing to submit required payment, materials or information
• Not responding to proof requests or requests for feedback
• A general disinterest in the status or progress of the project (for whatever reason)

The Estimation of Completion Date - For every project we provide a Estimated Completion Date (ECD).  If one is not supplied on our invoice, the ECD automatically defaults to 30 days.  We give a grace period of an addition two weeks past the ECD (default or stated).  Delayed Project Fees begin accumulating the first day after the two week grace period.

Delayed Project Fees -  The Delay Project Fee (DPF) is a daily fee based on the project price divided by the days within the ECD. 
 

Example: If we invoiced the project for $300 and the ECD was 28 days,
 then the DPF would be $11 a day (rounded to the nearest dollar). 
 

Maximum Delayed Project Fee:  Daily penalty fees will continue to accrue until the project is completed and paid for or 50% of the original project price is reached.  We will not charge in excess of 50% of the original project price in delayed project fees, or $250, whichever is less.  However, once we have reached our maximum DPF, we then must give the client 30 days to allow us to complete the project and/or pay all amounts due.   After this, we have to close the project and all designs, intellectual property and monies paid will be forfeit.  

TURNAROUND TIMES & ESTIMATES

The following turn-around times are only estimates that are based on averages.  The following estimates are based on working with clients that respond to requests for information and proofing in a timely manner. 

Printing Templates (Existing Designs) –   1 Business Day (BD) for Proof / 3-5 BDs for PrintingPrinting Templates (Custom Designs) –    2-3 BDs for Proof / 3-5 BDs for Printing
Brochures (Your Writing) –  2-3 BDs for Proof  / 4-7 BDs for Printing
Brochures (We Do Everything) –    5-7 BDs for Proof / 4-7 BDs for Printing
Logo –    3-5 BDs for Proof / 1 BD per Re-Submission.
Branding –   2 Weeks for Proof / 2-3 BDs per Re-Submission.
Custom Website –  3-5 BDs for Artwork Proof / 2 Weeks for Programming.

 Logo & Branding  Package (w/5 templates & a website) –  2-6 Weeks.